December 16, 2019
Luvyle is an online women’s clothing shop site with the tagline “Modern, Irresistible, Affordable.” As a global company with headquarters in Hong Kong, China, the Luvyle website offers access in Spanish and French in addition to English. Luvyle is known for its flash sales and low prices, including promotions like a discount off your first order and free shipping when you spend above a certain dollar amount.
- Clothing Categories
- Flash Sales
- Wish List
Luvyle’s inventory is in the thousands with hundreds of pages to scroll through while shopping. The clothing is sorted into several categories (below) with several sub-categories within each type of clothing. Clothing options include the following:
- New In (season’s trends)
- Top Sellers (most popular, classic)
- Dresses (formal, casual)
- Tops (basic to blouses)
- Bottoms (pants, shorts, leggings, skirts)
- Plus Size
Luvyle’s flash sales provide customers a sampling of its large inventory at affordable prices. New flash sales go live every day, featuring certain dresses, shoes, outfits, and accessories that are available for a low price for a short time. Luvyle customers can scour flash sales by the day on which they came onto the site and can see the countdown to the end of each deal in days, hours, minutes, and seconds.
When you sign up for a Luvyle account through email or Facebook you can “favorite” items with a heart to keep track of items you like. This feature allows customers to watch for sales on their favorite items in the wish list and order items they want right away in their shopping carts.
- Delivery Time
- Exchanges and Returns
One challenge of being a global company is the lengthy shipping times involved in delivering the product. And, unfortunately, Luvyle’s shipping claims and estimates are at odds with what many customers actually experience.
Luvyle’s FAQ page explains that the company ships all orders within two hours of receiving them during business hours, “even during [their] busiest of times.” This greatly contradicts the delivery date estimate chart which shows that shoppers in North America can expect their orders within 22 days at the very most (and eight at the very least) and includes “processing” time after the order is placed. But even this more liberal estimate is reported to be not met much of the time. Customer reviews describe waiting over three to four weeks before finally receiving their items and sometimes the orders never show up.
Exchanges and Returns
Luvyle’s return policy states that products can be returned for a complete refund or exchanged for another product within 15 days of being received. Guidelines include the following:
- The clothing item must be in original packaging
- The items can’t be used or damaged (unless they were already damaged)
- Final sale items are not eligible for refunds
- Swimwear is not eligible for refunds
- Cancellation requests can be submitted within 24 hours of an order for a full refund (if not shipped yet)
- Cancellation requests will be honored after 24 hours of an order for a partial refund (less a 15 percent cancellation fee) if the item has still not shipped
However, this policy looks different in practice according to our consumer reviews. Many customers explain that they weren’t able to secure expected refunds. Luvyle’s policy that final sale items can’t be returned is potentially problematic — many of the company’s clothing pieces are discounted heavily and fall under this category.
The Bottom Line
Despite Luvyle’s extensive selection of women’s clothing and frequent sales, shoppers should proceed with caution when ordering from this company. The expected delivery time and return policy are subpar, and it seems that Luvyle’s customer service is poor. If you shop Luvyle, just make sure you really love what you are ordering (in case your return and refund isn’t honored), and be prepared to wait a long time for your order to arrive.